Accessibility

Jesmond Dene House welcomes all guests and are happy to cater for many requirements.

We kindly ask anyone who wishes to join us to stay, dine or attend an event to inform us in advance of any special needs that they may wish us to arrange to meet their personal requirements.

We have disabled parking bays in the car park signed in contrasting colours to allow easy recognition.  Concierges are also available to give additional assistance with any luggage.  All ground floor public areas including the Restaurant, Bar, Lounge and Great Hall are accessible to wheelchair users.  The Conference and Events rooms on the lower ground floor are accessible by lift.  There is a disabled toilet on the lower ground and ground floor in the main building, and a lift to access bedroom accommodation on the upper floors.  All doorways and openings are also wheelchair friendly.

Bedroom 37 is a disabled access Junior Suite with a fully accessible wet room and other disabled facilities.  The bedroom door opens automatically when the fire alarm sounds.

We can also cater for dietary requirements if visiting the Restaurant or a special Event.

All the staff are well trained to assist guests with visual, hearing and walking disabilities.